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Individuals receive an on-screen pop-up message claiming a virus has been found on their computer. In order to receive assistance, the message requests the victim call a phone number associated with the fraudulent tech support company. Individuals who receive a pop-up or locked screen, should shut down the device immediately. Ignore any pop-ups instructing to not power off or restart the computer. Do not give unknown, unverified persons remote access to devices or accounts. Ensure all computer anti-virus, security, and malware protection is up to date.