Contact Us

Our friendly award winning US-based customer care professionals and expert technicians are here to support you

Covid-19 Crisis Update


During this time, with the combination of increased call volume and crisis staffing adjustments, you may experience longer than usual call wait times. For prompt response during peak support call service times you may email [email protected] with any questions.

We are fully operational and continue providing daily product updates, delivering the highest levels of internet security to our customers.

The team at Total Defense urges you to take extra precautions to stay safe as you spend more time online, just as you would offline. It’s been a tough few weeks, but we’ll get through this together.

Stay safe,

Total Defense Security Team


Technical Support


Weekdays 9am – 6pm EST

Free technical support includes:
  • Download and installation
  • Activation and configuration
  • Removal of conflicting AV software
  • Updates and upgrades

Customer Care


Weekdays 9am – 6pm EST

Customer care assists with:
  • Sales and orders
  • Account information
  • Renewals
  • Refunds
  • Rebates
  • Billing inquiries


Weekdays 9am – 6pm, Eastern Time USA

Australia/New Zealand Toll-Free:

1 800 824280

Other Countries – Direct Dial:

+1 631-257-3258

Virus-free, Hassle-free, Worry-free.

Virus Free
We’re so confident in our protection we guarantee that your PC or device will stay virus-free.
Tech Support
Our friendly US-based team is standing by to assist with customer care & technical support.
60-day Money Back Guarantee
If you’re not completely satisfied, we’ll refund your money within 60 days of purchase.