Total Defense Product Reviews

At Total Defense, customer satisfaction is our ultimate goal.
4.9 ( 42 Reviews )
4.9 ( 67 Reviews )
4.9 ( 33 Reviews )
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Product Reviews
This has been the best product among other products that I ever used. I started using Total Defense in 2019. Since then, I have never experienced a problem with the service and product. I like the way Total Defense operates on my computer by doing the real defense. I would recommend anyone that needs a strong antivirus, not just that but also a well-protected virus defense.
A very special Thank You to the Support team I was confused about the product and they fully explained it and then suggested a better product that would give me what I wanted and more. They treated me kindly, like a friend. I loved not to have to wait in queue to get my questions answered. It was by far the best Antivirus customer service call I have ever made!
The key to good customer service is to meet customers\' expectations. Great customer service means doing that every time a customer reaches out and that\'s what Total Defense did to resolve my issue. I am also pleased with the Total Defense software, great features as well as pricing.
After using this anti-virus I've never felt so safe. I recommend it's really underrated Anti-Virus software.
Support was very helpful in answering my questions and offering a great solution to my Anti-Virus needs. I was looking for a solution to cover 6 computers and I am happy that I was offered the Ultimate internet security product. I have been a long time Total Defense subscriber and am very happy with the products, reliability and customer service.
I have installed Total Defense Ultimate Internet Security on four Windows notebooks and on three Android smartphones. The problem was that I was not able to see the Android devices in the Dashboard. Customer Support solved in a short time. Now, everything works perfectly and I see all devices both in the dashboard of My Account and in the application. In conclusion, I can say that the product is very good and the assistance to the customer is very valuable.
Tech support helped to install TD on two laptops and two mobile phones. Great stuff. Nice to have a sense of protection.
Simply state of the art products both when it comes to the extremely attractive GUI, simplicity of use and the performance. Nothing more needs to be said.
I received the new version of Total Defense today and downloaded the app with no problems at all, very user friendly as was the previous version. I called total defense for help with the backup portion as I did not want to do a total back up but just certain files. Support listened carefully to my request and guided me "quickly" through the sequence I needed with helpful tips along the way. Very impressive. I do like the Total Defense product and feel safe (as one can) with having the program. I do appreciate talking with a person and to a super technical support professional. Keep up the great customer service and your excellent security product.
I have been a customer of Total Defense for many years. I am extremely satisfied with the anti virus product and also the customer support. I have always had outstanding support from the customer care team. I have just had the need to contact customer care and as always my query was followed up promptly and efficiently. I cannot speak highly enough of the support I have always received from Total Defense.
I have used Total Defense since before it was called Total Defense, back when it was called CA. I have also used most of the major antivirus software, like Mcafee and Norton, and Total Defense is superior by far. It has continued to work flawlessly on my various PCs. You never know it's there until it pops up to warn about a threat. Typically the only time I have needed tech support is to take care of licensing issues, at those infrequent times, the support has been excellent, friendly and fast, including this time. I recommend this product every chance I get.
I was very impressed with the customer service - it was very good on the phone with me - gave the information very quickly. I would buy this software again, take care, be safe. Thanks again.
Total Defense has been running on my system for over a year with no issues. I have been able to keep the machine problem free and internet safe.
Love this Product. It is so easy to use and I feel protected. I have already spoken with Tech Support and they are extremely knowledgeable, patient and customer focused. In addition, Tech was very kind, supportive and easy to do business with. Across the board, I give Total Defense Product and wonderful Team a thumbs-up and outstanding rating. I spread the word to my friends...get it, get it, get it.
I contacted tech support today and was immediately connected to a real person! The tech was very polite and helpful. He patiently took the time to work on 2 computers and even called me back. I am very happy with this software (been using for several years) and the awesome customer service!
We purchased Total Defense virus protection a few years ago when we purchase a new laptop for our daughter. We have used it ever since. It's easy to renew online and they now have an option that will send you a reminder email and you can pay directly from your visa/debit card from your checking account if you like. We have over 3 computers/tablets and devices with Total Defense on each of them. This also lets you see when updates/defragmentation and scanning for viruses have been completed in each device. It's reasonable and comparable pricing to other virus protection which makes it worth it. Plus you can add a number of electronic devices for the virus protection as most other ones only provide you with it being on one computer.
Would recommend Total Defense as an outstanding security system. Using Total Defense since 2014, we have had no computer viruses or security problems. Tech support, is excellent in identifying the issues. Clear, understandable and resolved issues quickly, thoroughly and completely.
Support responded to my inquiry immediately. Manner was pleasant and professional. Promptly identified and resolved the issue and I was left a very satisfied customer! Great product, great price and great customer service!
I had the pleasure of being assisted by Dan. He is knowledgeable and I rate his performance a perfect 10 out of 10! He made my experience quick and painless. Taking the time to call me back was going above and beyond the expectation and I am sincerely grateful for his expertise and assistance!
Just paid for a renewal of service and technical support went above and beyond for me. Helped me clean all unwanted files and was super friendly. What an amazing support team. Love it!
I had Total Defense for one year and I love it. Thanks Total Defense Team, and have a great day. A Happy Customer. Good Customer Service.
I have used total defense for a few years now. Just had a glitch in my auto renewal as my debit card number changed but I never updated it. Called customer service because Iam technically unsavvy. I was walked through the process, eventually connecting remotely to complete my renewal. Excellent customer service! I like dealing with this company very much!!
Love these guys!! Great product and phenomenal support.
I have been a member for a few years now. Every time I call the agents are very pleasant and knowledgeable. This time was no different. He was very helpful and solved my problems quickly. I have and will continue to refer my friends to you.
Very pleased with tech support service was great, resolved price issue to my complete satisfaction and also removed me from automatic renewal. Support was very efficient and knowledgeable. They renewed antivirus protection and also answered my questions.
Been using for 6 years and is great! The customer service is top notch as well!!
In this era of online reliance it is important to have a virus software that you trust. TD is such a company - a valuable element of the company is their excellent and readily available tech support team. Recommend this software wholeheartedly!
Highly recommend Total Defense. I am convinced it has kept my PC safe on a daily, on a minute-to-minute watch. Thank You
Great customer service when you have problems, which is very seldom. I have been using this software since the mid 1990s.
Great Internet Security! Something you can count on! Very satisfied!
If you are updating your internet security software, this is the one I've used and highly recommend.
I have used Total Defense for many years. I love knowing my computer is secure. When I call customer service the representatives are polite, well spoken, answer all my questions and really help. I highly recommend Total Defense.
I have had total defense security for several years now. After getting a virus on another program. Have never had any issues with viruses since. Great customer service, by phone, email or Facebook message. We plan on continued service with Total Defense Internet Security! Thank you.
The best money I have ever spent -- best in protection and best in service. When I have a problem I simply pick up the phone, and they can instantly resolve my problem. So far, they have never let me down. Bought thru PC Richard & Son with their tech connect program it's a solid winner, I am very happy. Thank You!
I put this product on different computers and tablets for several years. It's easy to use and understand. Updates consistently to keep up with any new virus and malware. Customer support is always helpful.
I love the feeling of trust I have, knowing that my PC, laptop, tablet, and phone are all "totally defended" from the potential harm that is out there in the cyber world. It is an extremely user-friendly product, and customer support is beyond wonderful. It is easy to communicate straightaway with help when needed, although I must say the product is so good that I've rarely had to seek any assistance!
I like the virus scan, it is fast. The clean up feature I like. The product is excellent. The features are easy to use.
Your Unlimited product was very easy to install and has been working great on my laptop and android tablet.
Lightweight and easy! This works great. It was easy to set up and activate. The best part is my computer hasn't slowed down a bit. Other Internet security products I've had in the past would slow down my computer, but mine's running just the same as ever.
Total Defense is very easy-to-use. It protects all my devices, including my desktop, laptop and tablet. Protects from basically all online threats like viruses, ransomware, malware & spyware. Can rescue lost files, and repair data corruption. Excellent all-in-one antivirus software.
Great Security Suite Includes online backup. Includes mobile security. Unlimited devices, so don't have to worry about seats
Solid Software Installation was easy. I have been used it for 4+ months and found no issues at all. The product did everything for my computer and is taken very little CPU time. I had used Norton Internet Security and McAfee Total Protection before and both products consumed fair amount of CPU. I am very happy with this product.
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