Automated service agents, AKA chatbots, have become increasingly important parts of customer engagement. They can be helpful, but sometimes awkward and even risky to interact with. If you get an unsolicited call asking “can you hear me?,” a voicemail saying your “warranty” (or something else you don’t even have) has expired or a chat asking […]

Multi-factor authentication (MFA) is a method of confirming a user’s claimed identity in which a computer user is granted access only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism: knowledge (something the user and only the user knows), possession (something the user and only the user has), and […]

Just as it’s impossible to unring a bell, it’s difficult to control sensitive information divulged in emails, as it might be intercepted or surfaced in searches even long after the fact. Don’t share personally identifiable information over email if at all possible. In particular, do not hand it over in response to unsolicited requests from […]

Backing up your data is essential. However, it’s easy to neglect since it can seem complicated. The good news is that you can make backups very straightforward with a solution such as Total Defense Ultimate Internet Security, which can automatically back up important files and allows for one-click restorations.

Decluttering is associated with wardrobes or collections of physical item such as books, but it’s just as applicable to digital assets, too – like your apps. If you’re updating apps and notice one that you haven’t used in months or even ever, delete it. You’ll be saving yourself not only a potential privacy and security […]

Because pop-up windows are often a product of spyware, clicking on the window may install spyware software on your computer. To close the pop-up window, click on the “X” icon in the titlebar instead of a “close” link within the window.