Fast-track security reports

If you’re working from home but still need to troubleshoot with an employer IT administrator, don’t jumble help-desk requests in a single feed. Use a VIP channel for IT issues or security concerns so that they are directed straight to an IT professional who can address them. A phishing scam is a good example of a security threat that should be addressed as immediately as possible, not after waiting an hour on hold or two days in a support ticket queue.