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When you choose Total Defense, you’re safeguarded with award-winning, multi-layered virus protection technology. Our powerful security lets you confidently shop, bank and browse online. In fact, we’re so certain we can protect you, if you’re running a Total Defense Security Product and a virus slips past our powerful protection, our expert technology advisors will remove the virus from your device for free. In the unlikely event the virus can’t be removed, we will give you your money back.
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Total Defense
Internet Security and Safety Center
Helpful tips and articles with practical steps you can follow to improve your online safety
Total Defense Security Tip of the Day
10.30.25
Don't fall for the heartbreaking "grandparent scam"
Our older loved ones are often targeted by some of the cruelest scammers out there. Why? Because they are often compassionate, trustworthy, and, crucially, they have deep emotional connections they want to protect. One of the most heartbreaking and financially devastating scams is called the Grandparent Scam.
This con preys on the love and immediate worry a grandparent has for their family. It’s emotionally manipulative, fast-paced, and designed to empty bank accounts before anyone has time to think straight. If you have older adults in your life—or if you are one—it’s crucial to understand how this trap works so you can shut it down instantly.
The Grandparent Scam Playbook: Fear and Urgency
The scammer's goal is simple: impersonate a grandchild or close relative in a terrible emergency and ask for money urgently, making the grandparent promise to keep it a secret.
1. The Call or Message: "It's Me, Grandma!"
The phone rings, or maybe a text comes through. The caller quickly launches into a distressed story. They often start with something vague like, "Hi Grandma/Grandpa, it's me!" hoping the victim will offer the grandchild's name first.
The situation is always an emergency:
- Legal Trouble: "I've been arrested for a car accident, and I need bail money now!"
- Medical Crisis: "I'm in the hospital in another country and need money for an urgent procedure!"
- The Problem is Always Urgent and Far Away.
2. The Pressure: "Don't Tell Mom or Dad!"
This is the key psychological tactic. The scammer insists that the grandparent must keep the whole thing a secret. They say something like, "Please don't tell Mom or Dad, they would kill me if they knew about this mess!"
By demanding secrecy, the scammer isolates the victim, preventing them from calling the real parents or other family members to verify the story. This removes the only line of defense the grandparent has.
3. The Demand: Untraceable Money
The scammer needs quick, untraceable cash. They never ask you to write a check or do a bank transfer that could be easily traced or reversed. Instead, they demand money through methods like:
- Wire Transfers: Once the money is wired overseas, it's gone forever.
- Gift Cards: They instruct the victim to go buy hundreds or thousands of dollars in gift cards (Apple, Amazon, Google Play, etc.) and read the codes over the phone.
- Cryptocurrency: For larger amounts, they may pressure the victim to send Bitcoin or other digital currency.
Once the money is sent, the scammer usually hangs up and disappears, leaving the victim heartbroken and financially devastated.
Your Defense: Three Steps to Shut Down the Scam
You can easily defeat this scam with a simple, calm procedure:
- Stop the Panic and Ask a Secret Question: Never volunteer the relative's name. If the caller says, "It's me!" ask a personal question that only the real grandchild would know, like, "What high school did you attend?" or "What is your cat's name?" Scammers won't know the answer and will likely hang up.
- Verify the Story Independently: Hang up the phone. Do not call the number that just called you back. Instead, call the grandchild or their parents directly on a phone number you know is correct. If the story is fake, they will confirm that the relative is fine.
- Refuse Untraceable Payments: Never, ever send money via gift cards, wire transfers, or cryptocurrency to resolve a family emergency. Legitimate bail or hospital payments do not use these methods.
Protect your heart and your wallet. Stay calm, verify everything, and share this information with the older adults you care about!
Building a Cyber Strong America: How You Can Help During Cybersecurity Awareness Month
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When you choose Total Defense, you’re safeguarded with award-winning, multi-layered virus protection technology. Our powerful security lets you confidently shop, bank and browse online. In fact, we’re so certain we can protect you, if you’re running a Total Defense Security Product and a virus slips past our powerful protection, our expert technology advisors will remove the virus from your device for free. In the unlikely event the virus can’t be removed, we will give you your money back.
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VB100 Certification
The VB100 award is a certification of products which meet the basic standards required to be recognized as legitimate and properly functioning anti-malware solutions.
To display a VB100 logo, a product must:- Prove it can detect 100% of malware samples listed as ‘In the Wild’ by the WildList Organization
- Generate no false positives when scanning an extensive test set of clean samples.
- All this must be done with default, out-of-the-box settings in the VB lab environment.







