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When you choose Total Defense, you’re safeguarded with award-winning, multi-layered virus protection technology. Our powerful security lets you confidently shop, bank and browse online. In fact, we’re so certain we can protect you, if you’re running a Total Defense Security Product and a virus slips past our powerful protection, our expert technology advisors will remove the virus from your device for free. In the unlikely event the virus can’t be removed, we will give you your money back.
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Total Defense
Internet Security and Safety Center
Helpful tips and articles with practical steps you can follow to improve your online safety
Total Defense Security Tip of the Day
04.27.26
What are grandparent scams and how to avoid them
Grandparent scams are one of the most emotionally manipulative cyber‑enabled frauds targeting families today. These scams exploit trust, fear, and urgency—often catching victims off guard before they realize what’s happening. As scammers adopt AI voice cloning and data mined from social media, these scams are becoming harder to spot and more convincing.
Here’s how grandparent scams work, why they’re growing, and what you can do to stop them.
What is a grandparent scam?
A grandparent scam happens when a criminal pretends to be a grandchild—or someone calling on their behalf—to trick a grandparent into sending money. The story usually involves an emergency, such as an arrest, accident, or medical crisis, and includes a plea for secrecy.
Typical scenarios include:
- A call claiming “I’m in jail and need bail money”
- A supposed lawyer or police officer asking for immediate payment
- A request to keep the situation secret from other family members
- Instructions to pay using gift cards, wire transfers, cash, or cryptocurrency
The goal is to push the target into acting quickly before verifying the situation.
Why grandparent scams are increasing
Scammers now use personal details found online—names, family relationships, locations—to make these calls feel real. Some even use AI technology to mimic a loved one’s voice.
According to the Federal Trade Commission, fraud losses reported by adults age 60 and over rose to $2.4 billion in 2024, nearly four times higher than in 2020, with impersonation scams among the most reported types. Grandparent scams fall directly into this category.
Common red flags of a grandparent scam
No matter how believable the story sounds, these warning signs almost always appear.
Watch for:
- Urgent demands for money
- Requests to keep the situation secret
- Payment methods that are hard to trace
- Refusal to let you speak directly to your grandchild
- Caller ID spoofing to appear local or trusted
Legitimate emergencies do not require secrecy or instant payments.
How to protect yourself and your family
Prevention starts with awareness and a simple plan.
Do this now:
- Agree on a family “safe word” only relatives know
- Slow down and take a breath before acting
- Hang up and call your grandchild or another relative directly
- Use phone numbers you already have—never numbers provided by the caller
- Let unknown calls go to voicemail
A quick callback can stop a scam instantly.
What to do if you receive a suspicious call
If something feels off:
- Do not send money or share information
- Hang up immediately
- Talk to another family member
- Report the scam at ReportFraud.ftc.gov
- Warn friends and relatives—scammers often reuse the same script
Reporting helps protect others and supports law enforcement efforts.
Limit what scammers can learn about you
Grandparent scams often begin with publicly available information.
Reduce your risk by:
- Setting social media profiles to private
- Avoiding posts that reveal family relationships or travel plans
- Limiting public birthday announcements
- Using call‑blocking tools on mobile and landline phones
Less data means fewer convincing scams.
Final takeaway
Grandparent scams succeed by creating panic and urgency, not by being technically sophisticated. By slowing down, verifying stories, and communicating openly with family, you can shut these scams down before money or trust is lost. When in doubt, hang up—and call back safely.
How cybercriminals are using AI to automate identity theft (and how you can stay safe)
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When you choose Total Defense, you’re safeguarded with award-winning, multi-layered virus protection technology. Our powerful security lets you confidently shop, bank and browse online. In fact, we’re so certain we can protect you, if you’re running a Total Defense Security Product and a virus slips past our powerful protection, our expert technology advisors will remove the virus from your device for free. In the unlikely event the virus can’t be removed, we will give you your money back.
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The VB100 award is a certification of products which meet the basic standards required to be recognized as legitimate and properly functioning anti-malware solutions.
To display a VB100 logo, a product must:- Prove it can detect 100% of malware samples listed as ‘In the Wild’ by the WildList Organization
- Generate no false positives when scanning an extensive test set of clean samples.
- All this must be done with default, out-of-the-box settings in the VB lab environment.







