Subscription and Billing Terms

Total Defense PC Tune-Up

Free Trials

Your subscription may start with a free trial. The free trial period of your subscription lasts for one month, or as otherwise specified during sign-up. Free trials may not be combined with any other offers. You must have Internet access and a current valid accepted payment method as indicated during sign-up (“Payment Method”), to use our products.

We will begin billing your Payment Method for subscription fees at the end of the free trial period of your subscription unless you cancel prior to the end of the free trial period. The Total Defense PC Tune-Up Subscription is renewed on a monthly basis and will be billed monthly in advance. The Total Defense PC Tune-Up Subscription is renewed on an annual basis and will be billed annually in advance. Your Payment Method may be authorized for up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against the Payment Method unless you do not cancel prior to the end of your free trial period. You will not receive a notice from us that your free trial period has ended or that the paying portion of your subscription has begun. If YOU CANCEL PRIOR TO THE END OF YOUR FREE TRIAL, THERE WILL BE NO CHARGES TO YOUR PAYMENT METHOD.
TO CANCEL, CONTACT OUR CUSTOMER SERVICE HOTLINE OR OPT OUT THROUGH YOUR ACCOUNT ON THE TOTAL DEFENSE WEBSITE TO CANCEL YOUR SUBSCRIPTION. We will continue to bill your Payment Method for your subscription fees on each subscription renewal until you cancel. You may cancel your subscription at anytime; however, there are no refunds or credits for partially used periods.

We reserve the right to modify, terminate or otherwise amend our offered subscription plans.

Billing

By starting your subscription, you are expressly agreeing that we are authorized to charge you a subscription fee at the then current rate, to the Payment Method you provided during registration (or to a different Payment Method if you change your account information). The Total Defense PC Tune-Up Subscription is renewed on a monthly basis and will be billed monthly in advance. The Total Defense PC Tune-Up Subscription is renewed on an annual basis and will be billed annually in advance. Please note that prices and charges are subject to change with notice. As used in these Subscription and Billing Terms, “billing” shall indicate either a charge or debit, as applicable, against your Payment Method. The subscription fee will be billed at the beginning of the paying portion of your subscription and on each subscription renewal thereafter unless and until you cancel your subscription. If you purchased a prepaid subscription online or at a retail store, the subscription fee will be billed at the end of this prepaid subscription. We automatically bill your Payment Method on the calendar day corresponding to the commencement of your paying subscription. Subscription fees are fully earned upon payment. In the event your paying subscription began on a day not contained in a given month, we bill your Payment Method on the last day of such month. For example, if you started a monthly subscription on January 31st, your next payment date would be February 28th and your Payment Method would be billed on that date. For certain Payment Methods, the issuer of your Payment Method may charge you a transaction fee or related charges. Check with your bank and credit card issuers for details.

If you are eligible, and have signed up for a free trial, your Payment Method will be authorized for up to approximately one month of service during the free trial; however, no charges will be made against the Payment Method unless you do not cancel prior to the end of your free trial period. We may also periodically authorize your card in anticipation of subscription fees and charges. Subscription fees and charges are fully earned upon payment. PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. We may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email. If you want to use a different Payment Method or if there is a change in Payment Method, such as your credit card validity or expiration date, you may edit your Payment Method information by visiting the Total Defense website and logging into your account. If your Payment Method reaches its expiration date and you do not edit your Payment Method information or cancel your account (see, “Cancellation” below), you authorize us to continue billing that Payment Method and you remain responsible for any uncollected amounts.

Ongoing Subscription

Your subscription, which may start with a free trial or prepaid subscription portion, will continue unless and until you cancel your subscription or we terminate it. The Total Defense PC Tune-Up Subscription is renewed on a monthly basis and will be billed monthly in advance. The Total Defense PC Tune-Up Subscription is renewed on an annual basis and will be billed annually in advance. You must cancel your subscription before it renews in order to avoid billing of subscription fees for the renewal period to your Payment Method. We will bill the renewal subscription fees to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information). Subscription fees are fully earned upon payment. If you have purchased the Total Defense PC Tune-Up Subscription that is renewed on an annual basis, you may contact our Customer Service hotline through the Total Defense website to opt out of auto renewal for this subscription.

Cancellation

You may cancel your subscription at any time. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL SUBSCRIPTION PERIODS. To cancel, contact our Customer Service hotline or opt out through your account on the Total Defense website.

End User License Agreement and Limitations on Use

Each product contained in this subscription is governed by its own End User License Agreement (“EULA”) in addition to these Subscription and Billing Terms.

Your subscription is not intended for commercial use and is limited to your home use only.

If you have a Total Defense PC Tune-Up Subscription the initial license key is valid for up to 3 devices that are used in your home. Should you need to install on more than 3 devices within your household, simply call our Customer Service hotline for prompt assistance with adding the additional capacity you required at no additional cost.