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Total Defense Named as Finalist in 2018 Stevie® Awards for Customer Service

12th annual awards will be presented on February 23 in Las Vegas

Total Defense a leading provider of Internet security software was named a Finalist today in the Customer Service Department of the Year – Computer Software category in the 12th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

Total Defense Named as Finalist in 2018 Stevie® Awards for Customer Service

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers.

The final results will be announced during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.

“It’s all about building a long-lasting customer relationship,” stated Larry Guerin, President at Total Defense. “Total Defense has a culture of going above and beyond, empowering customer service representatives to resolve any customer issue. Our support specialists take the time to help educate customers not only about our software but many other computer maintenance and security issues. Our focus on delivering an amazing customer support experience has resulted in industry-leading customer satisfaction rates. Total Defense believes customer service is not just fulfilling a support ticket; it’s about the long-term connection to our customers that fulfills our 100% satisfaction guarantee.”

“The 2018 judges were so impressed with the wide range of achievements detailed in the Finalist nominations,” said Michael Gallagher, president and founder of the Stevie Awards. “We look forward to announcing the Gold, Silver and Bronze Stevie placements in Las Vegas next month.”

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.

About Total Defense
Total Defense has been passionate about protecting consumers and businesses since 1992. Our product isn’t just software, but a commitment to your cybersecurity, from installing the software effectively to helping you with recovery in the highly unlikely event of a breach, we’re here to sweat the small stuff so you don’t sweat at all.

About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Sponsors and supporters of the 12th annual Stevie Awards for Sales & Customer Service include HCL Financial Services, Sales Partnerships, Inc. and ValueSelling Associates, Inc.


Total Defense is also proud to be among the nominees for the 2018 edition of the People’s Choice Stevie Awards for Favorite Customer Service. The general public is invited vote for their favorite provider of customer service through February 9. To vote, go to People’s Choice Favorite Customer Service Award.