20 June 12
Total Defense Unlimited Achieves Unprecedented 88% Customer Satisfaction Rating
REDWOOD SHORES, Calif. - (BUSINESS WIRE) - Total Defense, Inc., the leading provider of solutions to combat the growing threat of cybercrime today announced record customer satisfaction results for its newest product - Total Defense Unlimited. An independent June, 2012 customer satisfaction survey queried customers in five different categories including product quality, technical support satisfaction, overall experience, plan to renew and plan to recommend. The survey was carried out by the prestigious independent research firm The NPD Group. The current customer satisfaction rating of 88 percent demonstrates the company’s enormous commitment to quality and customer service.
"Quite simply, our commitment to going beyond protection for our customers is what drives us," said Paul Lipman, CEO of Total Defense. "Total Defense Unlimited changed the game by making it more affordable for consumers to get the comprehensive protection they need, whether they have two devices or twenty. The industry has been stuck in a rut of pricing policies and product offerings that are years behind reality for most families and the increasing risks they face online.
"Our unprecedented customer satisfaction rating is testament to our intensive focus on our customers, and to our efforts to meet their rapidly evolving security needs. Our CSATs have been rising steadily over the last year and we are extremely pleased to have The NPD Group validate our tremendous progress," added Lipman.
"In our recent survey of Total Defense Unlimited registered users, 88 percent of customers said they were overall satisfied with the product’s features, 86 percent indicated a positive likelihood to renew their subscription to the product, and 87 percent indicated a positive likelihood to recommend the product to their friends," said Stephen Baker, vice president of industry analysis at The NPD Group.
About Total Defense
Total Defense, the leading provider of solutions to combat the growing threat of cybercrime, protects over 40,000 businesses and over 4 million consumers from the growing epidemic of cybercrime and malware. We provide multiple layers of digital security through desktop, mobile device, web gateway and cloud based solutions. We go "beyond protection" by ensuring our customers receive the level of service and support they require in an ever changing threat landscape. Total Defense is a former business of CA Technologies, one of the largest information technology companies in the world. Our major centers of operation are in New York, Silicon Valley, India, and Europe.
Scott Passeser, 631.416.5017
Gutenberg Communications for Total Defense
Stefanie Cannon, 408.827.4361