Business Support

BUSINESS SUPPORT

IMPORTANT MESSAGE FOR TOTAL DEFENSE BUSINESS CUSTOMERS: Effective August 27, 2012, the manner in which you engage technical support and services has changed. All updated information is reflected below.

TECHNICAL SUPPORT

Help with currently supported products that includes:

  • Remote deployment assistance of your
    Total Defense solution
  • General Technical Questions
  • Troubleshooting Product Issues

> Open and Manage a Technical Case Online

GET TECHNICAL HELP BY PHONE

North America 1-855-237-8613
Outside North America: Click here for Phone Directory

RECENT NEWS

August 27, 2012 - Total Defense announces changes to Business Technical Support and Services. > Learn More

 

CUSTOMER SERVICES

> Open a Customer Service Issue Online

Help with non-technical services that includes:

  • Order Inquiries
  • License Key Generation
  • Address or contact information changes

CONTACT CUSTOMER SERVICE BY PHONE

Country:
North America: 1-888-504-9800
Monday - Friday 8:00 am - 5:00 pm US Pacific Time

Outside North America: +1-650-412-4450
Monday - Friday 6:00 am - 3:00 pm US Pacific Time
> Click here for Phone Directory

Email: customerservice@totaldefense.com

To request a refund, please contact your distributor.